I cannot express how deeply disappointed I am with the services provided by Ridge Top Exteriors. My decision to hire them to replace my roof has proven to be an expensive and utterly regrettable mistake. Not only did they fail to address the initial leak over my garage, but their incompetence has led to a series of costly and aggravating consequences.When I initially contacted Ridge Top Exteriors due to a leak over my garage, I trusted their professional assessment that my entire roof needed replacing instead of a simple repair. Reluctantly, I paid a $18,000 for a new roof. However, my dissatisfaction began to mount shortly thereafter.The leak over my garage, the very issue that prompted the roof replacement, still persists. To add insult to injury, the leak caused significant water damage to my tankless hot water heater, rendering it completely useless. This is not a mere assertion; I possess documented evidence from a hot water heater technician confirming the damage was a direct result of the roof leak: "The tankless water heater has water spots on top, and the roof has visible water damage and appears to have leaked onto the water heater, causing it to burn out."But the problems didn't stop there. I've now had to replace two flat tires on my vehicle, both punctured by roofing nails scattered throughout my driveway. To make matters worse, my mother suffered an injury when a roofing nail went through her shoe and punctured her foot, requiring a costly visit to urgent care. The medical professional who attended to her and the mechanic who replaced my tires both confirmed that the nails were indeed roofing nails.When I attempted to address these issues with Ridge Top Exteriors and requested to speak with a manager, I was met with indifference and a shocking lack of accountability. Their response was dismissive and disheartening. I was told that they "aren't perfect" and that it is impossible to clean up the "thousands" of nails that can be left after a roof replacement. Moreover, their warranty, which supposedly only covers "the job they did," failed to provide any relief for the myriad problems their subpar workmanship had caused.In summary, my experience with Ridge Top Exteriors has been a financial nightmare. I am now out $18,000 for a roof that still leaks, an additional $680 for tire replacements, $3,000 for a new hot water heater, and $450 for an urgent care visit. Their refusal to take responsibility for the consequences of their work and their lack of commitment to customer satisfaction are appalling. I implore you to avoid Ridge Top Exteriors at all costs, as they have demonstrated through their own admission that they "aren't perfect" and consider it acceptable to leave a trail of nails and unresolved issues in their wake.PS. If a Ridge Top Exteriors representative reads this, since "all calls are recorded for quality assurance," I encourage you to listen to the call on 9/2/23 at 10:15 am EST to verify the appalling interaction with management that I am referring to. It's only fair that you confront the undeniable evidence of your dismissive attitude and lack of accountability before offering empty apologies or attempting to manipulate the facts to cover your company's reputation. Transparency and responsibility should be the cornerstones of any reputable business, qualities that Ridge Top Exteriors has woefully fallen short of in my unfortunate experience.